FAQ (AccelerateJXN)

1. What does AccelerateJXN offer?

We create custom black-and-white memorial portraits by merging loved ones from separate photos into one seamless digital image (digital download only).

2. How do I place an order?

  1. Choose your portrait option and complete checkout.

  2. After purchase, upload your photos and add notes (who to include, background preference, any text like names/dates).

  3. We start creating your portrait and email the final file when it’s ready.

3. Do you ship physical items?

No. This is a digital product. You will receive a high-resolution file by email, ready to print anywhere.

4. How long does it take to receive my portrait?

Typical turnaround is 1–4 business days after we receive your photos and instructions.

5. What file format and quality will I receive?

You’ll receive a high-resolution 300-dpi JPEG (print-ready). If you need a different size, tell us and we’ll format it for your preferred print size.

6. How many people can be included?

The standard option includes up to 3 people merged into one portrait. If you need more, you can purchase an “Add Extra Person” upgrade.

7. What kind of photos work best?

Clear, well-lit, high-quality photos work best (faces visible, not blurry). If you’re unsure, send what you have—our team can advise you.

8. Can I request changes?

Yes. If something needs adjusting (positioning, contrast, small details), message us and we’ll help with corrections.

9. Can I cancel or get a refund?

Because each portrait is custom-made, cancellations are only possible before work begins.
Digital custom orders are generally non-refundable, but if there’s a clear issue caused by us, we’ll fix it.

10. How do I contact support?

Company: AccelerateJXN LLC
Email: support@acceleratejxn.site (or your real support email)
Phone:+1 5599617931

Address: 747 Euclid Ave Jackson, MS 39202

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